Technical Support Engineer

🔧 Job Title: Technical Support Engineer

📍 Company: Magnum Solutions

📅 Department: Technical / Service Support

📌 Location: [Kalyan / Mumbai]

💼 Job Summary:

Magnum Solutions is seeking a Technical Support Engineer who can deliver excellent technical service and support to our clients. The role includes handling CCTV installations, networking, system troubleshooting, and on-site maintenance to ensure smooth and efficient operations.

⚙ Key Responsibilities:

• Provide technical support to clients via phone, email, and on-site visits.
• Configure, and maintain CCTV cameras, DVR/NVR systems, and networking devices.
• Diagnose and troubleshoot hardware and software issues effectively.
• Coordinate with the field engineers and ensure timely issue resolution.
• Maintain accurate installation and service reports.
• Handle network configuration, IP setup, and connectivity issues.
• Provide product knowledge and training to clients when required.
• Ensure customer satisfaction through timely and professional communication.
• Assist in system upgrades and preventive maintenance schedules.

🕒 Work Schedule:

Full-time | 6 Days a Week | [10AM-7PM]

💰 Salary:

As per industry standards and experience.